Our Services

Our services take an external (strategies, customers, competitors, business environment) and internal (processes, products/services, people/structures) view. We can combine components of different services to create a bespoke solution because our seasoned professionals are not tied to practice manuals. We can think on our feet to deliver whatever is required to achieve your organization’s goals.

External

Business Strategy Development and Execution: We help you identify and implement ways to use Collaborative Intelligence (CI) to strengthen your strategic position and develop/enhance your competitive advantage while minimizing your organization’s exposure to business and financial risk.

Marketing Strategy Development and Execution: We help you use CI to improve market analysis and customer segmentation, and to develop/execute personalized marketing and optimized advertising campaigns.

Customer Experience Enhancement: We help you use CI to improve customer service and customer experience.

Market/Competitive Intelligence: We help you design and deploy CI to improve your organization’s ability to sense weak signals more quickly and accurately, understand and take advantage of changing market dynamics, and develop deeper insights into market trends and customer/competitor behaviors.

Technology Roadmapping: We help you develop and maintain technology roadmaps that enable you to stay ahead of CI trends and reduce strategic uncertainty.

Internal

Business Model and Process Redesign: We help you develop and execute strategies for integrating Collaborative Intelligence (CI) into redesigned business models and processes. This includes the development of strategies for CI adoption, identifying the most promising areas for implementation, and, when necessary, redesigning KPIs to improve insight into the performance of the redesigned business models and processes.

Process Automation: We help you Identify and implement CI-enabled solutions for automating routine tasks, increasing efficiency and reducing human error. (This service is a small subset of the one described above.)

Data Analytics and Insights: We help you design and deploy CI to improve your organization’s ability to analyze large data sets, providing deeper insights for improving operational efficiencies.

Product/Service Development: We help you identify and implement ways to use CI to assist with new product/service development and ways to incorporate CI into new and existing products/services.

Innovation Workshops: We work with you to design and deliver workshops and training sessions on emerging CI technologies to foster process and product/service innovation within your organization.

Skills, Staffing, and Structure: We help you identify the skills required to optimize CI-enabled workflows, help you create, modify, or eliminate organizational roles based on these new skill sets, and help you redesign reporting relationships when required.